Committed to Transparency and Your Dog's Data Rights
Effective Date: Sep 8,2025
At Canela Labs, we believe every pawprint tells a story — and that story belongs to you and your dog. We are dedicated to protecting your privacy and handling your personal information (and your dog's!) with care and respect. Our privacy practices are designed to comply with leading regulations such as GDPR and CCPA, ensuring you have control and clarity over your data.
When you use Canela PawScan™, we may collect the following types of information:
· Paw Scan Data: Images, measurements, and derived biometric points from your dog's paw.
· Account Details: Information you provide when creating an account, such as your name, email address, and your dog's basic profile.
· Usage Information: Data about how you use our services, including device type, IP address, and interaction logs to help us improve the user experience.
We use your information to provide and enhance Canela PawScan™, personalize recommendations, facilitate customer support, and ensure the security and integrity of our services. We will never sell your data, and we only share information with trusted partners as necessary to deliver our services or comply with legal requirements.
You have the right to access, update, or delete your information at any time. You can also request details about how your data is used or object to certain types of processing. Contact us at contact@canelalabs.com to exercise your rights or for any privacy-related inquiries.
We implement industry-standard safeguards to protect your data and only retain information for as long as necessary to fulfill the purposes described in this policy or as required by law.
We may update this Privacy Policy from time to time. If we make significant changes, we'll notify you through the app or by email. Please review this policy regularly to stay informed about how we protect your privacy.
If you have any questions or concerns about our privacy practices, please reach out to our team at contact@canelalabs.com